Privacy policy

This privacy policy provides for the manner in which TenCate Geosynthetics (“Company”) collects, uses, maintains and discloses information collected from each user (“User ”) of the TenCategeo.com website and its related aliases (together the “Site”). This privacy policy applies to the Site and your further interaction with TenCate Geosynthetics.

1. What information does the Company collect?

When Users visit the Site, they can contact the Company via the 'Contact' section or filling out the respective form. Through this, the Company collects the information that Users provide, including name, company, e-mail, country, enquiries, how you heard about the Company and any other information Users decide to provide on the Site.
Users can also contact the Company via email and by using the contact details listed on various parts of the Site. Through this, the Company will collect the User's name and phone number, (e-mail) address and any other information Users provide the Company with, which is used to be of further assistance to and for communication with the Users.
When subscribing to the Company's newsletters and updates, the Company will collect the information filled out in the form, including e-mail address, the topics for which the User wish to receive updates or further information, and any other information the User decides to provide, such as name, company and position. Users can always unsubscribe from these messages by following the instructions in the respective emails.
In addition, the Company processes limited personal information in the course of its business relation with its business contacts, including customers, suppliers or prospects, for example when Users place an order, request a sample or vice versa. Such personal information may include company, name and title, e-mail address, telephone number, address, order details, and where applicable, credit registrations and credit limits.
The Company also collect information on the use of the Site via cookies. Please view the section "Cookies" below and the [Cookie Policy ] for more information.
Lastly, The Company will collect personal information from Users if they voluntarily submit such information. Users may always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.

2. How the Company uses collected information

The Company may collect and use Users personal information for the following purposes:

• As required to establish and fulfil a contract with Users, for example in case of the provision of services or sales of products. This may include verifying the Users identity, taking payments, communicating with Users, providing customer services and arranging the delivery or other provision of products and services;
• As required by the Company to enable its business and pursue its legitimate interests, in particular:
  • To improve customer service: Information the User provides will help the Company respond to customer service requests and support needs more efficiently.
  • To personalize the User experience: The Company may use information to present a User with appropriate content based on the actions on the Site.
  • To improve the User experience: The Company may use information in the aggregate to understand how Users as a group use the services and resources provided on the Site.
  • To improve the Site: The Company may use feedback Users provide to improve products and services.
• With consent where needed, we may use the User's contact details to send information and updates. It may also be used to respond to inquiries, questions, and/or other requests. If User decides to opt-in to a Company mailing list, a User will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, the Company will include detailed unsubscribe instructions at the bottom of each email.
• Compliance with applicable laws and protection of the Company's legitimate business interests and legal rights, including, but not limited to, use in connection with legal claims, compliance, regulatory, investigative purposes (including disclosure of such information in connection with legal process or litigation).

3. How the Company protects User information

The Company adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Site.

4. USE OF COOKIES

The Site may use “cookies” to enhance User experience. User’s web browser places cookies on the User’s hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Please visit the [Cookie Policy] for more information.

5. Sharing User Information

The Company may use carefully screened and trusted third party service providers to help operate business and the Site or administer activities on behalf of the Company or Site, such as sending out newsletters or surveys. The Company may share your information with these third parties for those limited purposes and third party service providers will process User information on behalf of the Company for the purposes above. When the Company shares the data with these parties, it makes sure that appropriate safeguards are taken to protect the User's information.
Some Company entities and some partners and service providers are located outside of the European Economic Area, in particular the United States and the countries in which Company has an office. An overview of Company's global presence can be found here .
The transfer of data to Company entities outside of the European Economic Area (EEA) is protected by EU approved model clauses (read more here). For service providers and third parties outside of the EEA that are not subject to an adequacy decision (read more here) from the EC Company also applies the aforementioned EU model clauses. In addition, some of the service providers in the United States are Privacy Shield certified (read more here). If you wish to hear more about these safeguards, please contact Company through the details further below.

6. How long the Company retains User information

The Company retains information about Users only for as long as need it for the purposes for which it was collected.
For example, if the User is a customer or supplier of the Company, the Company will keep personal information for the duration of the contractual relationship the User or User's company has with the Company and after the end of that relationship for as long as necessary to perform the purposes set out above or to comply with legal obligations. Information collected as a result of Users subscribing to newsletters or press releases will be stored until they decide to withdraw their subscription.

7. User's rights

Users are entitled to ask the Company for an overview of the information it has about them and also to correct or delete certain data, restrict processing of their data, or to ask the Company to transfer some of this information to other organisations. Users can also object to some processing of their information and, where the Company has asked for their consent to process their information, they can withdraw this consent at any time. If Users wish to opt out of receiving the Company's commercial messages, they can also do so by at any time using the "unsubscribe" link at the bottom of such e-mails.
The Company hopes that it can satisfy queries Users may have about the way its processes the User's personal information. If Users have any concerns about how the Company processes the data, they can get in touch with the Company via the details below. In the event Users have unresolved concerns, Users also have the right to contact their local data protection authority.

8. Non-personal identification information 

The Company may collect non-personal identification information about Users whenever they interact with the Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

9. Third party websites 

Users may find advertising or other content on the Site that link to the sites and services of the Company’s partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the Site.
In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to this Site, is subject to that website’s own terms and policies.

10. Changes to this privacy policy 

This Privacy Policy is dated effective at the conclusion of this section of the page, prior to the footer of the Site. The Company has the discretion to update this Privacy Policy at any time. When updates are made, the revised date at the bottom of the section of this page will appear. Users should frequently check this page for any changes to stay informed about how the Company is helping to protect the personal information the Company collects.
The User acknowledges and agrees that it is the User’s responsibility to review this privacy policy periodically and become aware of modifications.

11. Contacting the Company

If the User has any questions about this Privacy Policy, the practices of this Site, or User interaction with this Site, please contact the Company at:
TenCate Geosynthetics
ATTN: Marketing Department
365 South Holland Drive
Pendergrass, GA 30567 USA
Or via: GDPR@tencategeo.com

11. Effective Date

This document was last updated on May 25, 2018